Frequently Asked Questions
Find quick answers to common questions about our products, ordering process, and services. We're here to help make your experience seamless.
Your Questions, Answered
From custom embossing to corporate orders, we've compiled the most frequent inquiries to provide you with clear, direct responses.
What is the standard production timeline for orders?
Standard production timeline is 3-5 business days; custom embossing takes 7-10 days. We always strive for timely delivery without compromising quality.
Do you offer nationwide shipping?
Yes, we provide nationwide tracked shipping with climate-controlled packaging for perishable gift items, ensuring your gifts arrive in perfect condition.
Are there discounts for corporate bulk orders?
Bulk corporate discount structures start at orders of 25 units or more. Please contact our studio for a personalized quote and dedicated service.
What is your policy on returns or exchanges?
Due to the personalized nature of our products, returns are accepted only for items damaged in transit or with production errors. Please contact us within 7 days of delivery for assistance.